1. Reservation Policy
- Reservations can be made via:
- Official Website
- Travel Portals (Booking.com, MMT, Agoda)
- Direct Call / WhatsApp / Email
- Confirmation: A booking is confirmed only after receipt of full or partial advance payment as per rate plan.
- Payment Terms:
- Standard Bookings: 50% advance to confirm, balance on check-in
- Peak Dates & Packages: 100% advance required
- Accepted Payments: UPI, Debit/Credit Card, Net Banking, Razorpay, Cash
- Group Bookings:
- 5 or more rooms are considered group bookings
- Separate terms and advance policy apply
- Amendments:
- One-time date change allowed up to 7 days before check-in, subject to availability and fare difference
- Room Categories & Occupancy
Room Category | Bedding Options | Maximum Occupancy |
Superior King Room | Twin Beds or 1 King Size Bed | 3 Guests (with extra bed) |
Deluxe Double Room | Twin Beds or 1 Queen Bed | 2 Guests |
Standard Room | Twin Beds or 1 Queen Bed | 2 Guests |
Note:
- Extra Bed available for Superior Room at additional cost
- Children below 5 years stay free (without extra bed)
- All rooms are non-smoking and include Wi-Fi, AC, private bathroom
- Cancellation & Refund Policy
- 7+ Days Prior to Check-In: 100% refund
• 3–6 Days Prior: 50% refund
• Less than 3 Days / No Show: No refund - Refunds are processed within 7–10 working days
• Payment gateway charges (2–3%) will be deducted
• Early Check-Out / Late Check-In: No refund
• Non-Refundable Bookings: No refund on promotional or last-minute deals
- Privacy Policy
- What We Collect: Name, Phone Number, ID Proof, Email, Payment Data
• Why We Collect It: Guest verification, communication, and booking management
• How It’s Protected: Secure storage, access only to authorized staff
• Data Sharing: Only with government agencies if legally required
- General Hotel Policies
- Check-In Time: 1:00 PM
• Check-Out Time: 11:00 AM
• Early/Late check-in is subject to availability and charges
- ID Requirement:
- Government-issued ID (Aadhar, Passport, Voter ID, DL) for all guests
- Mandatory even for children above 5 years
- Visitors Policy:
- Allowed until 10:00 PM only
- Overnight visitors not permitted unless registered
- Smoking Policy:
- Strictly not allowed in rooms
- ₹2000 penalty applicable
- Designated outdoor areas available
- Pet Policy:
- Pets are not allowed
- Guest Conduct:
- Any misconduct, abuse, or property damage will lead to eviction without refund
- Damage Policy:
- Cost of any damage to room property, fixtures, or furniture will be billed to the guest
- Check-In Time: 1:00 PM
- Contact & Guest Support
KALWARA HOTELS PRIVATE LIMITED
Haveli Kalwara, Jaipur, Rajasthan
📧 Email: bookings@havelikalwara.com
📞 Phone/WhatsApp: +91-90013-46805
🕘 Support Timings: 9:00 AM – 9:00 PM IST
1766,Kalwara House,Indra Bazar,Jaipur,Rajasthan,India- 302001
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